The morning check

Five minutes on two screens, then walk away.

5 min

Check that the machine from What runs without you ran overnight: two screens, plus a weekly look at Analytics.

1. Open Home

   • Open the OpenSubs admin; it lands on Home.
   • Needs attention appears only when something needs you: subscriptions with payment trouble and operations alerts awaiting review. Review subscriptions opens the list filtered to Billing issues; Review operations opens Settings > Operational health (step 2).

   

   • Glance at Store health (revenue, new and cancelled subscriptions over 7 days, current active count), Subscription gains this week (new, recovered, reactivated, resumed), and Recent wins (recovered revenue, subscriptions recovered, net active growth).

   Checkpoint: no Needs attention banner, green trend badges on the Store health cards.

   A failed payment is already being handled. A recovery campaign opened the moment the charge failed: emails, retries on your schedule, and an automatic try of any backup card. When a payment fails shows the timeline.

   Home also nudges. The setup checklist and recommendation cards are adoption prompts, not problems: Hide setup tucks the checklist behind a Show setup banner. On a young store, placeholders under Recent wins mean nightly analytics are still collecting.

2. Open Operational health

   • Open Settings > Operational health: five panels, read top to bottom.

   Panel	What it shows	Healthy looks like
   Alerts	anything the platform wants you to know	”Everything is running normally”
   Integration connections	every connected provider, checked live against its own servers, plus the pinned Shopify versions	Healthy on checked rows, Connected where there’s no live check, Current on the Shopify rows
   Scheduled jobs	every scheduled job with its last run	OK on every job (Scheduled with a next run is fine)
   Webhook delivery (24h)	Shopify’s deliveries, counted by topic	ok counts, failed at zero
   Queues & drains	waiting work per queue, plus anything failed	numbers near zero

   • Read any alert and click Acknowledge to mark it read; it resolves when the check behind it passes again. A quiet job raises an alert instead of keeping its OK badge.
   • Most mornings the screen is quiet, and that is the expected state.
   • Anything red or failing: When an alert opens names every alert and its fix.

   Checkpoint: no open alerts, providers Healthy, jobs OK or Scheduled, failed and waiting counts near zero.

   
3. Once a week, not every day

   • Open Analytics and give three tabs a minute each: Overview, Dunning, Cancellations.
   • Pick a date range on any tab; Overview also takes a Compare to period.
   • Dunning: what failed and what recovery won back.
   • Cancellations: why subscribers leave and what your cancellation flow saves.
   • Two quirks: trend charts lag one nightly snapshot (headline numbers are live), and money is never summed across currencies.
   • Acting on the trends is territory for the Growth Program.