> ## Documentation Index
> Fetch the complete documentation index at: https://docs.opensubs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When the subscribe option disappears

> A theme change can silently drop the widget, and every new sale becomes one-time. Two checks find it.

OPENSUBS PLATFORM

The subscription widget lives inside your published Shopify theme. A theme swap, duplicate, or big update can quietly drop it while the product page keeps selling everything as one-time.

**1. Check placement on Extensions**

* Open **Settings > Extensions**: a row per surface, each with its placement status and a button into the right editor (theme editor for the product page, checkout editor for the rest).
* If the widget is missing, follow that button and add the block back to the product page, the same move as go-live's [The swap](https://docs.opensubs.com/platform-v2/live-for-new-orders/the-swap.md).
* The product-page row reports **Enabled** or **Not enabled**: from Shopify when opened inside the Shopify admin, otherwise from a check of your published theme (**Unknown** means that check couldn't run). The checkout and customer-account rows report **Placed** or **Not placed** inside the Shopify admin; outside it they fall back to activity, where "No activity yet" means untested, not necessarily unplaced.

> [!TIP]
>
> **Checkpoint:** the product page shows the subscription option again, in a private window too.

![Settings > Extensions: each surface with its placement status and a button into its editor.](https://mintcdn.com/opensubs-docs/T6NpYT9MdOxqnOk5/images/platform-v2/run/33-extensions.png?fit=max\&auto=format\&n=T6NpYT9MdOxqnOk5\&q=85\&s=7bb2b333c2d51fea216347cd3bc27118)

**2. The widget is there but looks broken**

* A widget that renders unstyled, or where every add lands as one-time, usually means the storefront is serving leftover development assets.
* That belongs to whoever runs your code: a redeploy of the extensions fixes it; theme editing can't reach it.

> [!TIP]
>
> **Checkpoint:** styled widget, and a test add lands as a subscription.

> [!NOTE]
>
> **After any theme work, buy once.** Open a product page, add the subscription option to cart, and confirm the cart says subscription: the same proof your go-live used ([Prove it with real money](https://docs.opensubs.com/platform-v2/live-for-new-orders/prove-it-with-real-money.md)).


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